Relevance verified: 05/11/2026
Who We Are
Cobra Casino is an online gaming platform operated for players in Canada. Our registered contact address is 250 Front St W, Toronto, ON M5V 3G5, Canada. You can reach us at [email protected] or by phone at +1 (416) 555-7823.
This Privacy Policy explains how Cobra Casino collects, uses, stores, discloses, and protects personal information provided by users who access our website at https://cobra-casino-ca.com/ and use our services. It applies to all registered players and website visitors located in Canada.
Cobra Casino is committed to handling personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy legislation, including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25). Where provincial legislation provides greater protection than PIPEDA, that higher standard applies.
Consent
By registering an account with Cobra Casino, making a deposit, using any of our games or services, or simply browsing our website, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing consent may affect our ability to provide you with certain services or to fulfil our legal obligations. To withdraw consent, contact us at [email protected].
For players residing in Quebec, additional rights apply under Law 25, including the right to be informed of automated decision-making that produces legal or significant effects, and enhanced rights regarding data portability and the right to de-indexation.
Information We Collect
We collect personal information only for purposes that are reasonable and appropriate given the nature of our gaming services and our legal obligations as a licensed operator. The categories of information we may collect include:
Identity and Contact Information: Full legal name, date of birth, residential address, email address, and phone number. This information is collected at the time of account registration and is required to verify your identity, confirm you meet the minimum age requirement of 19 years in most Canadian provinces (18 years in Alberta, Manitoba, and Quebec), and to comply with anti-money laundering regulations.
Financial Information: Banking details, payment card information, e-wallet account identifiers, and cryptocurrency wallet addresses used to process deposits and withdrawals. Cobra Casino accepts Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and Tether (USDT). Payment card details are processed through PCI DSS-compliant third-party processors and are not stored in their entirety on our servers.
Government-Issued Identification: Copies of documents such as a passport, driver’s licence, or provincial identity card may be requested during our Know Your Customer (KYC) verification process. This is a regulatory requirement under applicable anti-money laundering and counter-terrorism financing laws and cannot be waived.
Account Activity Information: Records of all transactions, game play history, bonus usage, wagering activity, session duration, login timestamps, and account preferences.
Device and Technical Information: IP address, browser type and version, operating system, device identifiers, referring URLs, and general geolocation data derived from your IP address. This information is used to ensure platform security, detect fraud, and maintain compliance with jurisdiction-based access requirements.
Communications: Records of any support requests, complaints, live chat transcripts, and email correspondence you initiate with our team.
Responsible Gambling Information: Where you choose to use our responsible gambling tools, such as deposit limits, session limits, self-exclusion, or cooling-off periods, we record and maintain those preferences in order to honour them consistently.
How We Use Your Information
Cobra Casino uses the personal information we collect for the following purposes:
To create, verify, and manage your player account. Account registration requires identity verification, and access to our gaming services is conditional on this process being completed.
To process financial transactions, including deposits, withdrawals, and the crediting of bonuses. Financial records are maintained for a minimum of seven years as required under Canadian tax and financial reporting obligations.
To comply with our licensing conditions. Cobra Casino holds licence number 8048/JAZ2020-13. Regulatory compliance involves ongoing monitoring of account activity, transaction records, and player behaviour in accordance with applicable gaming regulations.
To fulfil our obligations under Canadian anti-money laundering legislation, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. This includes conducting enhanced due diligence on high-value transactions and reporting obligations to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) where applicable.
To detect, investigate, and prevent fraud, collusion, money laundering, and other prohibited activities. We use both automated systems and manual review processes to monitor for irregular activity.
To provide customer support and resolve disputes.
To send you transactional communications related to your account, such as deposit confirmations, withdrawal notifications, verification requests, and security alerts. These communications are considered essential service communications and are not subject to opt-out.
To send you promotional communications about bonuses, new games, or special offers, where you have provided consent. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in any such message, or by contacting us at [email protected]. Withdrawal of consent to marketing does not affect your ability to use the platform.
To improve our website and gaming platform based on usage data, user feedback, and technical performance monitoring.
To comply with court orders, regulatory investigations, or other lawful demands from government authorities.
Legal Basis for Processing
Under PIPEDA, Cobra Casino processes personal information on the basis of your consent, except where the law permits collection, use, or disclosure without consent. Specific situations where we may process information without explicit consent include:
Where it is clearly in your interest and consent cannot be obtained in a timely way; where seeking consent would compromise the availability or accuracy of information collected for the purpose of an investigation; where the information is publicly available as specified in regulations; or where collection is required by law, such as for FINTRAC reporting obligations.
Quebec residents: In addition to PIPEDA, Law 25 requires that we have a legitimate purpose for all collection activities, that we inform you at or before the point of collection, and that we document our data governance practices. A privacy impact assessment is conducted when we implement new technologies that may affect personal information.
Sharing and Disclosure of Personal Information
Cobra Casino does not sell personal information to third parties. We do not share your information for the commercial benefit of anyone outside our organisation, except as described below.
Service Providers: We share personal information with trusted third-party service providers who perform functions on our behalf, including payment processors, identity verification providers, fraud detection services, customer support platforms, and IT infrastructure providers. These providers are contractually required to protect your information and to use it only for the specific purposes for which it was shared.
Regulatory and Law Enforcement Authorities: We may disclose personal information to government agencies, regulators, or law enforcement bodies where required by law or where we believe disclosure is necessary to protect the rights, property, or safety of Cobra Casino, its players, or others. This includes mandatory reporting under Canadian anti-money laundering legislation.
Licensing Authority: Information may be shared with our licensing authority in connection with audits, compliance reviews, or investigations related to our licence conditions.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, personal information may be transferred to the acquiring entity, subject to the same protections described in this policy. You will be notified of any such transfer and of any changes to how your information will be handled.
With Your Consent: We may share your information with other parties where you have provided explicit consent.
International Transfers of Personal Information
Some of our service providers are located outside Canada. Where personal information is transferred to a country outside Canada, we take steps to ensure that the receiving party provides a comparable level of protection to that available under PIPEDA. This may involve the use of contractual clauses, binding corporate rules, or other legal mechanisms recognised under Canadian privacy law.
Quebec residents: Transfers of personal information outside Quebec require a privacy impact assessment confirming that the information will receive adequate protection. If you are a Quebec resident and wish to obtain information about our data transfer practices, contact us at [email protected].
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, as required by applicable law, or as needed to resolve disputes and enforce our agreements.
Account information is generally retained for a minimum of five years following account closure. Financial transaction records are retained for a minimum of seven years in accordance with Canadian tax legislation. Identity verification records are retained as required under our anti-money laundering obligations, typically for at least seven years from the date of the last transaction.
Where personal information is no longer required for any of these purposes and there is no legal obligation to retain it, we take steps to securely delete or anonymise it.
Security of Personal Information
Cobra Casino implements technical and organisational security measures appropriate to the sensitivity of the personal information we hold. These include encryption of data in transit using TLS protocols, restricted access to personal data on a need-to-know basis, regular security auditing of our systems, and procedures for detecting, reporting, and responding to data breaches.
In the event of a data breach that poses a real risk of significant harm to individuals, Cobra Casino will notify the Office of the Privacy Commissioner of Canada and affected individuals as required under PIPEDA’s breach reporting obligations. Quebec residents will also be notified in accordance with Law 25’s incident reporting requirements, and the Commission d’accès à l’information du Québec will be informed where applicable.
No data transmission over the internet can be guaranteed to be completely secure. While we do our best to protect your personal information, we cannot warrant the absolute security of any information you transmit to us. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
Cookies and Tracking Technologies
Cobra Casino uses cookies and similar technologies to operate and improve our platform, analyse usage, and support security functions. Detailed information about the types of cookies we use, their purposes, and your options for managing them is available in our Cookie Policy at https://cobra-casino-ca.com/cookie-policy/.
You may adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function correctly if cookies are disabled.
Responsible Gambling and Sensitive Data
Where you interact with our responsible gambling tools, including setting deposit limits, requesting a cool-down period, or self-excluding, we treat this information with a higher degree of care given its sensitivity. This information is used solely to administer the protections you have chosen, to meet our obligations as a licensed operator, and to safeguard the integrity of our responsible gambling programme. It is not used for marketing purposes.
Self-exclusion records are maintained and enforced in accordance with our Responsible Gambling Policy, available at https://cobra-casino-ca.com/responsible-gambling/.
Your Rights as a Canadian Resident
Under PIPEDA and applicable provincial legislation, you have the following rights with respect to your personal information:
Right of Access: You may request access to the personal information Cobra Casino holds about you, along with information about how it has been used and disclosed. We will respond to access requests within 30 days, or within the extended time permitted by applicable law where the request is complex.
Right to Correction: If you believe that personal information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will amend the information or, where we disagree that a correction is warranted, we will note your request in the file.
Right to Withdraw Consent: As described above, you may withdraw consent to non-essential processing at any time, subject to legal and contractual restrictions.
Right to Lodge a Complaint: If you believe that Cobra Casino has not handled your personal information in accordance with applicable privacy law, you may lodge a complaint with us at [email protected]. If you are not satisfied with our response, you have the right to escalate the matter to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or in Quebec, to the Commission d’accès à l’information at www.cai.gouv.qc.ca.
Quebec-Specific Rights: Quebec residents have the additional right to data portability (to receive a copy of personal information in a structured, commonly used technological format), the right to de-indexation of information that was collected in violation of law, and the right to be informed when an automated decision-making system is used to evaluate them.
To exercise any of these rights, please submit a written request to [email protected]. We may require you to verify your identity before processing your request.
Minors
Cobra Casino’s services are strictly for adults. We do not knowingly collect personal information from individuals who are under the legal gambling age in their province of residence. Where we discover that a minor has created an account or provided us with personal information, we will close the account, return any funds deposited, and delete the associated personal information promptly.
If you have reason to believe that a minor has registered on our platform, please notify us at [email protected].
Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by Cobra Casino. This Privacy Policy does not apply to those external sites, and we are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any external websites you visit.
Changes to This Privacy Policy
Cobra Casino may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the services we offer. When we make material changes, we will post the revised policy on our website and, where appropriate, notify registered players by email. Your continued use of our platform following any changes constitutes acceptance of the updated policy. If you do not agree with any changes, you should cease using our services and may request account closure by contacting [email protected].
Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, you can reach our privacy team through any of the following:
Email: [email protected] Phone: +1 (416) 555-7823 Mailing Address: 250 Front St W, Toronto, ON M5V 3G5, Canada